These Terms of Service (the “Terms”) form a binding agreement between you and Firelink Labs Inc., an Indiana corporation doing business as Relladex (“Relladex,” “we,” “us,” or “our”). They govern your access to and use of our websites, applications, APIs, and related services (collectively, the “Service”).
1. Agreement to these Terms
By accessing the Service, joining the waitlist, creating an account, or otherwise using anything we offer, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers both to you individually and to that organization.
2. Eligibility & accounts
- You must be at least 18 years old to use the Service. The Service is not directed to children, and we do not knowingly collect data from anyone under 18.
- One person may hold one account; accounts are not transferable.
- You agree to provide accurate information, keep it current, and keep your credentials confidential. You are responsible for all activity that occurs under your account.
- Notify us promptly at admin@relladex.com if you suspect unauthorized access.
3. The service
Relladex is building a relational contacts application with an AI assistant that helps you capture, enrich, and connect the people in your network. Today, the Service primarily consists of a marketing site, a waitlist, and limited preview functionality. Features, pricing, and availability may change as we develop the product.
4. Acceptable use
You agree not to:
- Use the Service for anything illegal, harmful, deceptive, or harassing.
- Upload, store, or share data you do not have the right to share, or that infringes anyone's privacy, contractual, or intellectual property rights.
- Scrape, crawl, or systematically extract content or data from the Service except as we expressly permit (e.g. via documented APIs).
- Attempt to reverse engineer, decompile, or otherwise derive the source code, models, or underlying algorithms of the Service, except to the extent applicable law expressly permits despite this restriction.
- Interfere with, disrupt, overload, or probe the security of the Service or any related infrastructure.
- Use the Service, or data obtained from it, to build or train a competing product, service, or model.
- Resell, sublicense, or commercially redistribute the Service.
5. Your content & contacts data
You own what you put in. You retain all rights in the content you upload, import, or create using the Service, including notes, files, and information about the people in your network (collectively, “Your Content”).
You grant Relladex a worldwide, non-exclusive, royalty-free license to host, store, transmit, copy, display, modify (e.g. for formatting), and process Your Content solely as needed to operate, secure, and improve the Service for you. This license ends when you delete the relevant content or close your account, except for backups that age out on a normal rotation and anything we must retain to comply with law.
When you upload information about other people (e.g. names, phone numbers, email addresses, notes about a contact), you represent that you have the right to do so and that your use of that information through the Service complies with applicable law. If a person whose information is in your account asks us to remove it, we may do so or ask you to do so.
6. AI features
Some features of the Service use artificial intelligence. We route those requests through OpenRouter to model providers we select, and we change that selection as models improve. AI output can be incomplete, inaccurate, or misleading. You are responsible for reviewing AI-generated content before relying on it, sending it to anyone, or making decisions based on it.
We do not allow OpenRouter or any model provider to use Your Content to train their models. See our Privacy Policy for details on how AI processing works and what we send.
7. Paid plans, billing & no refunds
Some features may be offered on paid plans. When paid plans are available:
- Payments are processed by Stripe. You authorize us and Stripe to charge your selected payment method for the fees and taxes due.
- Subscriptions auto-renew at the end of each billing period until you cancel. You can cancel at any time, and cancellation takes effect at the end of the current billing period.
- All sales are final. We do not offer refunds, including for partial billing periods, unused features, or downgrades, except where required by law.
- We may change prices on a forward-looking basis with reasonable notice. Continued use after a price change means you accept it.
8. Suspension & termination
You may stop using the Service or close your account at any time. We may suspend or terminate your access, with or without notice, if we believe you have violated these Terms, if your account creates unreasonable risk or burden for us or other users, or if we are required to do so by law.
Upon termination, your right to use the Service ends. Sections that by their nature should survive termination will survive (including ownership, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution).
9. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise. To the maximum extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, secure, error-free, or that AI output will be accurate.
10. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or cost of substitute services, even if advised of the possibility of such damages.
Our total cumulative liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amount you paid us for the Service in the 12 months immediately before the event giving rise to the claim, or (b) US $100. These limitations do not apply to liability that cannot be limited under applicable law, including for our willful misconduct.
11. Indemnification
You will defend, indemnify, and hold harmless Firelink Labs Inc. and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of (a) Your Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your violation of any rights of a third party.
12. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will give reasonable notice (for example, by email or via the Service) and update the “Last updated” date above. Your continued use of the Service after the changes take effect means you accept the updated Terms.
13. Governing law & venue
These Terms are governed by the laws of the State of Indiana, without regard to its conflict of laws principles. Subject to the dispute resolution section below, exclusive venue for any action permitted to be brought in court lies in the state and federal courts located in Indiana, and each party consents to personal jurisdiction there.
14. Dispute resolution & arbitration
Informal resolution first. Before filing any formal proceeding, you agree to contact us at admin@relladex.com with a written description of the dispute and to negotiate in good faith for at least 30 days.
Binding arbitration. If the dispute is not resolved, you and Relladex agree to resolve it through final and binding individual arbitration administered by a recognized arbitration provider, conducted in English and seated in Indiana (or remotely if the rules allow). The arbitrator may award the same individual relief a court could.
No class actions. Disputes will be resolved only on an individual basis. You and Relladex waive any right to participate in a class, collective, or representative action.
Exceptions. Either party may bring an individual action in small-claims court, and either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information. Where arbitration or class waivers are not enforceable for a particular claim, that claim will proceed in the courts identified above.
15. Contact us
Questions about these Terms? Contact us at:
Firelink Labs Inc. (DBA Relladex)
8437 Bell Oaks Dr
Suite -528
Newburgh, IN 47630
admin@relladex.com