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    <description>Notes on keeping a relationship record: the people behind your work, and what it takes to remember them.</description>
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    <lastBuildDate>Wed, 02 Sep 2026 12:00:00 GMT</lastBuildDate>
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      <title>A relationship file is not a sales pipeline</title>
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      <pubDate>Wed, 02 Sep 2026 12:00:00 GMT</pubDate>
      <description>Most CRMs are organised around deals moving through stages. A record organised around the people you know is a different tool entirely.</description>
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